Booking Policy for Eyelash Extensions
Thank you for booking your appointment with MaiLash & Brow Studio. We truly appreciate your business. Each of our artist works by appointment-only, time is important to us. Once a time slot is booked, we devote our attention to you to ensure quality. Therefore, we will not be taking another client within the same time slot that you have booked. Your time is valued and we hope you would to us as well, so we can continue this life-long relationship. Please read our booking policy to avoid any unfortunate incidents!
As a courtesy, please give us 24-48 HOURS notice of cancellation and reschedule so, other clients may have your spot.
Same day cancellation or reschedule are considered to be last minute cancellation/reschedule. It STRONGLY affects your artist and other clients' appointments.
Last minute cancellation and reschedule of less than 24 hours notice will be charged $30 fee.
No Show will be charged full service price.
After 3 consecutive of last minute cancellation and reschedule, any booked appointment that gets cancelled or rescheduled last minute (less than 24 hours notice) will be charged full service price or we cannot take you in any more.
Tardiness is hard for your artist to maintain quality and stay on the top of their booked appointments. It affects all the appointments after yours, please understand that if you arrive late, your artist will not be responsible for any premature shedding of lashes.
After 3 consecutive tardiness (i.e. missed appointments, more than 15 minutes late, etc.) , your artist reserves the right to decline service or apply a $30 fee on your appointment.
No Show No Call will have to pay the balance before booking a new appointment.
To reserve an appointment, we require a credit card. You will not be charged until the end of the appointment time (You may pay with another card or cash). Please note that the system verifies the card by temporarily pending charge $1. It will drop off within 24-48 hours.
New clients, who currently have at least 50% of extensions will be booked into a 3 Weeks Fill or Extended Refill (if less).
How we determine the Fills: 2 Weeks Refill: 14 - 17 days. 3 Weeks Refill: 18 - 23 days. 4 Weeks Refill: 24 - 30 days. If longer than 30 days, it would considered to be an Extended Fill (if you still have 30-40% of lashes) or a full set. If you have lost more than 60-70% and would like your technician to have enough time bringing your lashes back to 100% full, please book an Extended Fill.
If you experience an unusual shed (more than 6 per eye per day) within the first 3 days, please contact and send us a picture of your lashes, your artist will determine the cause and fix them for you.
Fixing policy will not count towards: Tardiness (your artist did not have adequate time to work on your lashes), Uncleaned lashes (ie. coming with your makeup such as eyeliner/mascara on your eyes will prevent glue to properly adhere therefore causing early shedding) , Work from other place (if you book a refill instead of starting fresh with a full set from our studio, please expect that products will be different and need a couple of visits to completely blend)
If you contact us after 3 days, it will be considered a Mini/Emergency Fill option.
Please register for an account for appointment management (i.e. need to reschedule, change an appointment or planning ahead).
To Reschedule, please click on your original appointment and "Reschedule" button instead of creating a new appointment. Please make sure to delete the ones that you don't need to avoid appointment duplications. Duplicate appointments may cause last minute cancellation/reschedule FEE if you forget to cancel before 24 hours!